AGH is a top performing acute-care hospital for patient satisfaction

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by Susan Hanna
Almonte General Hospital (AGH) has been identified as one of Ontario’s top-performing hospitals for patient satisfaction with acute care.

The ranking is in an NRC Picker Canada report released September 7, 2012.

The report places AGH in the 90th percentile ranking for overall patient satisfaction with acute care and for the number of acute care patients who said they would recommend AGH to their family or friends.

AGH was also in the 90th percentile ranking for the number of emergency department patients who said they would recommend the Hospital to their family and friends.

“The scores achieved by AGH on these important measures of satisfaction are a direct reflection of the caring approach and commitment to safe, high-quality patient care by our physicians and staff,” said AGH President and CEO Mary Wilson Trider. “Every member of the AGH team makes a contribution to our patients’ experience and I congratulate all of them on these excellent results.”

The report’s acute care ratings are based on a survey of overall satisfaction among adults with an inpatient stay in one of Ontario’s acute care hospitals. The emergency department ratings are based on a survey of satisfaction with an emergency department visit in an Ontario hospital.

Overall, the report says patients with an inpatient stay or an emergency department visit in a small hospital indicated higher overall satisfaction.

The NRC Picker Canada report is titled Patient Ratings of Overall Satisfaction and Likelihood to Recommend for Ontario Hospitals – Percent Positive Scores and Associated Percentile Rankings for Acute Care, Emergency Department, Rehabilitation and Maternity – 2010-11.

The report says it identifies hospitals in the 90th to 99th percentile to “highlight excellent performance based on patient perceptions and to identify those hospitals that may have good practices in place that others may be interested in.”

NRC Picker Canada prepared the report in response to requests from hospitals for percentile rankings and identification of top-performing hospitals.

NRC Picker Canada is the pre-eminent national provider of health care measurement and improvement solutions across the continuum of care. It provides a holistic approach to measuring and improving patient-centered care.