By Mary Wilson Trider

 Mary Wilson Trider4Another year has flown by, as staff, physicians, midwives and volunteers have been busy providing safe, high-quality care to the patients and residents served by Lanark County Ambulance Service, Fairview Manor and Almonte General Hospital.

During the past 12 months, we have responded to more than 15,500 ambulance calls, provided nearly 41,000 days of care to residents, delivered more than 425 babies, looked after 1,000 inpatients, treated almost 16,000 people in the Emergency Department, performed more than 1,000 surgical procedures, had 1,700 Day Hospital visits and supported nearly 2,000 outpatient clinic visits. It is difficult to estimate the number of specimens tested, meals cooked, invoices paid, work orders fulfilled, miles of floors cleaned or kilometres driven.

Every member of the team has remained focussed on doing what is best for our patients, residents and their families. It is difficult to go anywhere in Lanark County without hearing about kindness, compassion, professionalism, cleanliness and the quality of our food.

Patients of the ambulance service use words like reassuring, professional and excellent and describe feeling safe in the care of our paramedics. Patients of the hospital consistently rank AGH in the top 10 per cent of hospitals in the province when asked whether they would recommend our inpatient and emergency departments to their friends and family.

This year, our Obstetrics Unit was reported as having the best score in Ontario for that question.  Residents and families tell us about caring staff, good programs and also talk about feeling safe in Fairview Manor.

Once again, Fairview Manor has met or surpassed the provincial average in all four of the publicly reported quality indicators.

None of these results would be possible without the commitment and dedication of our staff, physicians, midwives and volunteers. In December, Board Chair Paul Virgin, Chief of Staff Michael Dolan and I were pleased to honour 69 staff members and physicians who have given more 975 years of service, including four remarkable individuals who have been with the organization for 40 years or more.

I would like to thank everyone associated with Almonte General Hospital, Fairview Manor and Lanark County Ambulance Service for your commitment to safe, high-quality care for our patients and residents.

I would also like to express our collective gratitude to those we serve for your ongoing support. Your positive comments, constructive suggestions and gifts to the Foundation all contribute to helping us improve to serve you better.

I wish all of you a Happy and Healthy New Year.

 

Mary Wilson Trider is President & CEO of Almonte General Hospital