"Exceptional customer service is essential to creating a positive experience for new home buyers. The 2012 Tarion Awards of Excellence finalists exemplify a superior experience for new home buyers by providing first-in-class after-sales service," said Tarion President and CEO Howard Bogach.
A comprehensive survey was sent to approximately 45,000 Ontario homeowners who took possession of a new home betweenOctober 1, 2010 and September 30, 2011. More than 7,000 homeowners responded to a Crunch Research survey (in partnership with Harris Decima), representing 16 per cent of consumers who bought a new home in Ontario during that time.
Survey questions focused on homeowners' satisfaction with their builder, covering every stage in the homeowner-builder relationship from the signing of the Agreement of Purchase and Sale, through construction and the pre-delivery period, to after-sales service. Builders must have at least five new home possessions during the survey timeframe to qualify for the Awards and a specified number of completed questionnaires must have been received. Winners will be announced on Tuesday, April 17, 2012.