by Mary Wilson-Trider

During the last quarter of 2012, residents of Fairview Manor and their families were asked for their views on the care provided to them (or to their loved ones).

The annual Resident Satisfaction Survey and Family Satisfaction Survey are important sources of information about what we are doing well and where we can improve.

Overall, residents appear happy at Fairview Manor, with 97 per cent of the respondents saying they would recommend Fairview Manor to their friends and family.

Staff members were awarded high marks for respect, compassion and for meeting residents’ needs.

The home’s cleanliness and upkeep were also very highly rated.

When asked what aspect of Fairview Manor most impresses them, residents provided comments such as: “the friendliness and calming environment, as well as the cheerful and bright decor”; “quality of care is generally first class”; and “the fact that my quality of life at Fairview Manor is constantly at the forefront of staff considerations and actions.”

Family members were equally positive in their assessment of the care and the environment.

We were very pleased that 100 per cent of the family members who responded to the survey said they feel that their relative is safe in Fairview Manor.

They provided a number of comments about what impressed them, including: “the kindness of staff; level of interaction with patients and wonderful care given—every single person I have met…”

The multi-disciplinary team of staff who cares for our Fairview Manor residents includes physicians, nurses, personal support workers, occupational, physio and recreation therapists, housekeepers, dietitians and food service staff, maintenance staff and others, as well as many dedicated volunteers.

It is wonderful to know that they are making a positive impact on the lives of the people who live in Fairview Manor.

It is equally important to hear from residents and families about opportunities to improve.

As a result of their comments, we will be reviewing our program of activities to determine whether there is a better way to ensure that they are enjoyable and appropriate for the residents.

We will also be developing new tools and methods for communications with residents and family, both upon admission and throughout their stay.

On behalf of the team, I would like to thank everyone who took the time to complete the resident and family satisfaction surveys for your thoughtful and honest feedback.

You have made an important contribution to the quality of care at Fairview Manor.

Mary Wilson Trider is the President & CEO of Almonte General Hospital