By Liane Craig
The Almonte General Hospital (AGH) was ranked a top performing hospital in the province by the National Research Corporation Canada (NRCC) in their annual Patient Experience Report.
The survey reports on “Patient Ratings of Overall Care and Likelihood to Recommend”. Patients were asked, “Overall how would you rate the care you received at this [hospital/Emergency Department]”. They then selected their choice out of Poor, Fair, Good, Very Good, or Excellent. They were also asked “Would you recommend this [clinic/hospital/Emergency Department] to your friends and family” their options included Yes, Definitely; Yes, Probably; No.
The categories that applied to AGH included Acute Inpatient Care, Emergency Department, and Maternity Care.
AGH is the top performer in Ontario for Maternity Care, earning 100%, in the overall care rating and likelihood to recommend at 94%. Thirty-nine hospitals were rated in this category. This is the second consecutive year that AGH achieved this distinction.
The Emergency Department at AGH placed in the top 10 percent of 129 hospitals in Ontario for overall care and likelihood to recommend. AGH achieved the same distinction for likelihood to recommend in the Acute Care Inpatient category, which included 104 hospitals.
“To have placed so well in all three categories is extraordinarily gratifying, and to be the Top Performer in Maternity Care two years in a row, is a real point of pride for us,” said Mary Wilson Trider, President and CEO of Almonte General Hospital. “We thank our patients for sharing their opinions through the NRCC survey process. These results demonstrate that the members of the AGH team are top performers. Their commitment and efforts in providing compassionate care with pride and excellence are making a huge difference for the patients and families we serve”.
The Patient Experience Report reflects scores from surveys completed by patients who had encounters in Ontario’s hospitals between April 1st, 2013 and March 31st, 2014. The report highlights hospitals in Ontario that have received excellent performance ratings, based on patient perceptions. Anyone wishing to read the full report will find it at www.nationalresearch.ca in the research and resources section.