AGH is also in the 90th percentile of rated hospitals when the same question was asked about acute inpatient care and emergency department care. Being in the 90th percentile means AGH scored higher than 90 per cent of the other hospitals ranked in that category.
The results are in the report Patient Ratings of Overall Care and Likelihood to Recommend Ontario Hospitals 2011/12, released November 18, 2013 by National Research Corporation Canada (NRCC).
“These excellent results reflect the efforts of our whole team,” said AGH President and CEO Mary Wilson Trider. “Every member of the staff—from registration, through nursing, diagnostic, clinical and support services—along with the midwives, physicians and volunteers contributes to a positive patient experience.”
This is the second annual report that identifies Ontario’s top performing hospitals. Last year’s report also placed AGH in the 90th percentile for acute and emergency care in the category “Would you recommend this hospital to your family or friends?”
“I’d like to congratulate the entire AGH team for these outstanding results,” AGH Board Chair Paul Virgin. “Achieving top rankings for the second year in a row is a testament to AGH’s commitment to quality care for our patients.”
The report is based on data collected between April 1, 2011 and March 31, 2012. Participating hospitals use the survey results to determine which areas to focus on and to learn more about how those surveyed regard the quality of hospital care they received.
The report says its purpose is to “highlight hospitals in Ontario that have excellent performance ratings based on patient perceptions…they hospitals may have leading practices in place from which others may wish to learn.” The report is available at www.nationalresearch.ca under the “Research and Resources” tab.
NRCC is an independent research company that implements experience surveys and performs analysis for health care organizations across Ontario and Canada.
NRCC also released a second report November 18, 2013 titled Employee and Physician Engagement and Overall Rating of Hospital as a Place to Work. AGH did not participate in this project, because it uses a different company to survey employee engagement.
Earlier this year, all AGH employees were invited to participate in a staff engagement survey administered by Talent Map. The project permitted staff to respond anonymously and permitted AGH benchmark its results against those of other health care organizations. Overall, AGH achieved strong scores, both in absolute numbers and relative to the health care benchmark, for pride, personal accomplishment, optimism about the future and commitment to doing high-quality work.
Positive responses to a question about whether people would recommend AGH as a great place to work were nearly 140 per cent higher than the benchmark.
For further information, contact:
Mary Wilson Trider
President & CEO
Almonte General Hospital
613-256-2514, ext. 2220